At Solarus, we’re dedicated to providing superior customer satisfaction and our Customer Service Representatives are committed to protecting the privacy of your personal information.
Earning and maintaining your trust is extremely important to us, we value your business.
The purpose of this notice is to explain what Customer Proprietary Network Information is, and how
we at Solarus use such information to provide you with telecommunications products and services
that best meet your needs.
What is Customer Proprietary Network Information (CPNI)?
It refers to and includes information that we have about you by virtue of our relationship with you as your telecommunications provider. This includes information about your telephone account usage—such as quantity of services you subscribe to, calling plan and the numbers, dates, times and duration of calls you make. Use of CPNI is subject to federal laws and regulations which Solarus is required to comply.
FCC requirements for all telecommunications companies:
What does this mean to me?
When a customer walks into the Solarus office he/she will be asked for their photo ID or Password/Personal Identification Number (PIN). The valid photo ID must match the name on the account. When a customer calls Solarus we will ask you for your name and your password/PIN identification.
Who can access or make changes to an Account?
The person’s name that appears on the bill is the ONLY person authorized to access this account either in person or by phone. If you want to allow someone else to have access to this account (for example: your spouse) you may do so by either visiting our website at solarus.net/CPNI to add authorized users to your account, or complete the enclosed form and return it to us. You can also add someone to your account when you initially set up your password during initial account set up and CPNI registration. Solarus is prohibited from providing any information to anyone whose name is not listed on the account.
Solarus values your privacy and is committed to protecting your personal information. We appreciate the opportunity to serve as your telecommunications provider.
Sincerely,
Michael Meinel
Director of Sales & Marketing
Register Your CPNI Password
Adding Users to Your Account
FCC CPNI Website
Solarus is the largest independent telephone company in Wisconsin and has delivered innovative telecommunications products to residents and businesses for more than 110 years.