PLEASE READ THIS INFORMATION REGARDING 911 VERY CAREFULLY. BY ACTIVATING AND PAYING FOR THE SERVICE, YOU ACKNOWLEDGE AND AGREE TO THE LIMITATIONS OF CWC, LLC 911 EMERGENCY DIALING SERVICE, AND UNDERSTAND THE DISTINCTIONS BETWEEN SUCH SERVICE AND TRADITIONAL 911 OR E911 CALLS.
You agree
to notify any user who may place calls using your Service,
including any household residents or guests who may be
present in your household, of the limitations of 911 Emergency
Dialing. We recommend that you maintain an alternative
means of accessing emergency services in the event of Service
disruption for any reason.
CWC, LLC 911 Service.
911 Emergency Dialing is an included feature of service.
To activate this service, you must register the physical
location of your Device with CWC, LLC as explained below,
and that location must be within the geographic serving
area of an emergency call center known as a Public Safety
Answering Point ('PSAP') to which CWC, LLC is enabled for
this service. If you fail to activate and properly configure
911 Emergency Dialing, the Service will not support 911
Emergency Dialing, and you acknowledge and agree to this
requirement. 911 Emergency Dialing will not function until
you receive notification from CWC, LLC , via electronic
mail, website notation or some other means, that 911 Emergency
Dialing has been successfully enabled for your service,
and you acknowledge and agree to this requirement.
Service Address.
You must provide the correct Service Address during the
registration process, which will be utilized by CWC, LLC
in the establishment and operation of 911 Emergency Dialing.
Failure to provide the correct and proper address location
may result in misdirecting 911 calls to the incorrect PSAP
or emergency operator and/or the failure to reach and render
emergency service. You acknowledge that 911 dialing will
not function properly if you move your Device to another
service address, either temporarily or permanently, unless
the new address has been properly recorded and in an area
for which CWC, LLC provides 911 Emergency Dialing. You
may change your Service Address by following the procedures
specified on the CWC, LLC website.
Basic/Traditional 911 Service.
In select areas, CWC, LLC may not support the ability for
your physical location information to be automatically
delivered to the PSAP with the 911 call. The PSAP or local
emergency dispatcher receiving a 911 emergency call may
not be able to capture and/or retain automatic number or
location information. This means that he dispatcher may
not know the phone number or physical location of the person
who is making the 911 call. Therefore, a caller dialing
911 using CWC, LLC may need to immediately tell the dispatcher
the location of the emergency, and the caller must not
prematurely disconnect the line, since the dispatcher may
not have the phone number to call back the caller. If the
caller is unable to speak or sufficiently describe the
location, the emergency dispatcher may not be able to render
emergency service to the appropriate location.
Enhanced 911 Service.
In select areas, CWC, LLC provides Enhanced 911 (E911)
capabilities, if you have activated and properly configured
911 Emergency Dialing and received confirmation from CWC,
LLC that E911 has been activated. When the caller dials
911 on a CWC, LLC enabled phone with E911 service, CWC,
LLC will utilize the location information you provided
at the time of activation, or as subsequently and properly
updated, validated and acknowledged by CWC, LLC . This
location information will be automatically delivered to
the PSAP with the 911 call. If the location information
you provided is incorrect, the call may be misdirected
to a PSAP that does not serve your location, and may be
unable to render sufficient emergency service. You are
totally responsible for maintaining accurate physical location
information on your CWC, LLC account. If you move your
CWC, LLC equipment to another location, you must update
your service address in accordance with the instructions
on the CWC, LLC website.
911 and E911 Limitations.
911 and E911 Emergency Dialing will not function if the
Device is not configured correctly or if your CWC, LLC
Service is not functioning for any reason, including, but
not limited to, in the event of a power outage, High Speed/broadband
service outage, customer owned or leased equipment failure
or degradation of such equipment or any suspension or disconnection
of CWC, LLC Service. For technical reasons associated with
the possibility of network congestion in the event of a
local disaster, there is a greater possibility that a CWC,
LLC call will produce a busy signal, fail to be completed,
or experience longer connection times, as compared to traditional
911 calls.
Acknowledgement.
You understand and acknowledge that CWC, LLC 911 Emergency
Dialing has certain characteristics that distinguish it
from conventional 911 Service. These characteristics may
make CWC, LLC unsuitable to some users. You should carefully
evaluate your circumstances when deciding to activate CWC,
LLC service. You acknowledge that it is your responsibility
to determine the technology or combination of technologies
best suited to meet your emergency calling needs, and to
make the necessary provisions for access to emergency calling
services, such as maintaining a conventional phone line
or wireless phone as a backup means of completing emergency
calls.
Suspension of Your Account.
You acknowledge and understand that a service outage due
to suspension of your account as a result of billing issues,
non-payment or delinquency of your account or any other
reason, including, but not limited to those reasons described
elsewhere in this Agreement, will prevent all service,
including Emergency 911 dialing.
Indemnification.
You acknowledge and understand that CWC, LLC will not be
liable for any service outage and/or inability to dial
911 using CWC, LLC or to access any emergency service
personnel due to the characteristics and limitation of
CWC, LLC Service set forth in this document. You agree
to defend, indemnify, and hold harmless CWC, LLC , its
officers, directors, employees, affiliates and agents
and any other service provider who furnishes services
to you in connection with the Service, from any and all
claims, losses, damages, fines, penalties, costs and
expenses (including, without limitation, reasonable attorney
fees) by, or on behalf of, you or any third party user
of the service relating to the failure or outage of the
service, including those related to 911 dialing. You
acknowledge that CWC, LLC does not offer Lifeline service,
and that we strongly recommend that you always have an
alternative means of accessing emergency service.
Solarus is the largest independent telephone company in Wisconsin and has delivered innovative telecommunications products to residents and businesses for more than 115 years.
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