Now, more than ever, customers expect a lot from your business, and you cannot afford to offer anything less than a stellar customer experience. It’s no secret that exceptional customer service and technical support are a critical combination that provides … Continue reading →

There is a belief that implementing IP Long Distance is a time-consuming process, fraught with technical issues. In reality, nothing could be further from the truth. Over time, as networks and equipment have improved, IP Long Distance implementation has become … Continue reading →

Despite numerous digital innovations that continue to transform communications, long distance telephone service is still one of the most powerful, necessary tools for making connections in the business world. As a central tool for growing and nurturing professional relationships, you … Continue reading →

In this age of rapid technology innovation, the old saying that the one true constant is change has never been more relevant. In fact, today, we could probably say that the one true constant is rapid change. Keeping smaller independent … Continue reading →

The financial well being of many local telephone companies depends in large part on an FCC-regulated revenue model in which long-distance companies pay access charges to use their networks. Despite guaranteed revenue flow, a local telephone company needs to ask … Continue reading →

If you’ve been working in the telephone industry for a while, it can be easy to reminisce about the good old days. Remember when long distance calls were a surefire profit winner? Each call cost fourteen cents a minute and … Continue reading →

Residential telecom customers have different needs and expectations when compared to business customers. A successful telco must balance these two requirements to create a profitable, enduring business. Business customers need high voice quality to conduct their work, while residential customers … Continue reading →

Call quality can potentially make or break a small independent telephone company. The stakes are high, with the success of the customers’ operations depending on high-quality telephony. From call centers to technical support and help desks to field services, nearly … Continue reading →

Interactions with call center agents can make or break a customer experience. A good experience can help retain a customer for life. It can also afford you an opportunity to up- or cross-sell customers on additional products. In contrast, a … Continue reading →

Want to offer your customers the best all-around value? At Solarus, we think that’s a simple request. We are both a phone company and a phone service customer—we feel the pain of being on both sides of the fence. So … Continue reading →