Interactions with call center agents can make or break a customer experience. A good experience can help retain a customer for life. It can also afford you an opportunity to up- or cross-sell customers on additional products. In contrast, a … Continue reading →

Want to offer your customers the best all-around value? At Solarus, we think that’s a simple request. We are both a phone company and a phone service customer—we feel the pain of being on both sides of the fence. So … Continue reading →