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Tech Support

Technical Support

We’re Live.
We’re Local.
We’re Here to Help!

Our success depends on your satisfaction. So, even though our technology is state-of-the-art, we’re committed to delivering the friendly, hometown customer experience you deserve. Talk to a live, local agent to get the answers you need in a timely fashion.

Our agents are available 24/7 to solve just about any issue you may have:

  • Forgotten your email password?
  • Need help connecting a new device?
  • Having issues with your service?
888-676-8638
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Troubleshooting FAQ

Unplug the router, wait 30 seconds, and then plug back in
Unplug the router, wait 30 seconds, and then plug back in
Doublecheck you are entering the correct password.
Set up port forwarding in router per the console manufacturer’s recommendations. Please check manual for reference.
Confirm the issue is your Internet service vs. the video by running a speedtest at https://www.speedtest.net/
Unplug all phones using the line, wait 30 seconds, then plug them back in one at a time to determine if the issue is related to the phone(s) or the phone service.
Please dial 715-423-6699 and be prepared to enter your 10-digit telephone number and password.
Access your voicemail by visiting the My Account page and clicking on the Voicemail LOGIN button.
You have a voicemail waiting
Please check your batteries
Please dial 611
Please dial 715-423-4222
Turn your TV off, wait 30 seconds, then turn it back on. Check to confirm the input/source on your TV is set to Solarus Cable TV.
On your remote, press the STB button, then OK to return to normal function; check batteries
Unplug the set top box from power source, wait 30 seconds, then plug back in
You can find a SolarusTV Remote Control User Guide with that information under our Resources tab on this site or by clicking here.
Unplug all set top boxes from power source, wait 5 minutes, then plug them back in
Pay by mail using the envelope enclosed with your invoice. You may also submit payment in person at any of the locations listed on the My Account page or by calling our Customer Service team at the numbers listed on My Account page. We also offer ACH (payment is deducted directly from your bank account or credit card). Visit the My Account page to register for an account.
You can change your credit card information by logging in to your account from the My Account page. You may also call or email us and a Customer Service Representative will be happy to make the changes.
Visit our Contact page to find Customer Service information. Call or email the new information and date you would like the changes to take effect.
If your credit card payment fails, we will notify you and you'll need to either update information or pay with another method.
Yes. If you'd prefer to receive your invoice electronically, we also offer online billing (you can print copies of your bill should you want or need to). Go to My Account, Login to your Account and update the Invoice Preferences under the Account Settings tab.
Solarus bills one month in advance for service. Your first bill will include the advanced one month of service and any prorated charges for the dates that are outside your billing cycle. For example, Solarus services are installed in your home on the 15th of the month. Your first bill will include charges from the 15th to the end of the month plus one month of service for the upcoming month.