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Residential
Internet
Phone
TV
Enhanced Service
Home Security
Business
Wholesale
Support
Troubleshooting
Channel Guides
User Guides
TV Everywhere
Links
Insights
Contact
Business Streaming Checklist
Internet details:
Customer Name
What is the current service provided to the customer?
*
VDSL
Fiber
VDSL current or proposed internet speed?
*
10 Mbps
20 Mbps
30 Mbps
Fiber current or proposed internet download speed?
*
100 Mbps
200 Mbps
300 Mbps
500 Mbps
1000 Mbps
Wireless details:
What is the current wireless?
*
No Solarus coverage
Solarus Gigacenter 844
Solarus Unifi
Number of TVs
Enter the total number of TVs
*
Bandwidth requirements for TV.
This is a calculated field.
TV details #1
#1 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#1 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#1 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#1 - Is a set-top box currently feeding audio to a jukebox or speaker system?
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#1 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #2
#2 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#2 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#2 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#2 - Is a set-top box currently feeding audio to a jukebox or speaker system?
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#2 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #3
#3 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#3 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#3 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#3 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#3 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #4
#4 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#4 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#4 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#4 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#4 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #5
#5 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#5 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#5 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#5 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#5 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #6
#6 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#6 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#6 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#6 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#6 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #7
#7 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#7 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#7 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#7 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#7 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #8
#8 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#8 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
Accessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#8 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#8 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#8 - Wireless Signal Strength
*
This should be entered as a positive number for the dBm loss that is shown on the app.
TV details #9
#9 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#9 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
A9cessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#9 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#9 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#9 - Wireless Signal Strength
*
T9is should be entered as a positive number for the dBm loss that is shown on the app.
TV details #10
#10 - TV Name – start with the first TV and work your way around the room (i.e. Bar North or Dining Room South)
*
#10 - What are we doing for the HDMI connection?
*
Accessible HDMI - Room for stick
A9cessible HDMI - Extender needed
Unaccessible HDMI - Leave current HDMI - FTF Connector needed
#10 - What are we doing for the power plug?
*
Plug is less than 3 feet - Normal USB
Plug is greater than 3 feet - Current STB cord works - 9 foot USB need
Plug is greater than 3 feet - Enter length
Plug is greater than 3 feet - Enter length
#10 - Is a set-top box currently feeding audio to a jukebox or speaker system
*
No
Yes, we have communicated to the customer that they will need to resolve the situation by feeding the sound out of the TV to the system.
#10 - Wireless Signal Strength
*
T9is should be entered as a positive number for the dBm loss that is shown on the app.
Bandwidth Results
Bandwidth Over/(Under)
This is a calculated field.
Internet Results - Good
Internet Results - Bad
Wireless Score
Wi-Fi Results - Good
Wi-Fi Results - Bad
Wi-Fi Results - None
Streaming Account Setup
We need to set up the email and password for the Roku and Streaming account. You will need a credit or debit card and the billing address of that card.
Hulu Email
An email will be sent to this address that will have to be verified while you are setting up the account, so make sure the customer has access to that email while you are setting it up.
Hulu Password
This needs to be at least 8 characters and includes an uppercase letter as well as a number.
Roku PIN
During the Roku setup, you will be asked to provide credentials for purchases. Select PIN as the option and include that PIN in this field.
Roku email
This is the Solarus email that we create to get the Roku set up.
Roku Password
This is the password for the Solarus email to get the Roku set up.
reCAPTCHA
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