Central Office Communication Technician

We are currently seeking a dynamic, experienced IT professional for a full-time opportunity within our Central Office (CO). As part of our CO, you will be responsible for the provisioning, oversight and ongoing maintenance that supports the overall integrity our complex network and the sophisticated systems that our services are delivered over. The successful candidate will possess strong analytical and organizational skills, exceptional attention to detail and the ability to thrive in high-pressure problem-solving situations. You’ll join four other tenured technicians that share great camaraderie and boast a stellar “food day” game.

A Day In the Life of a CO Tech:

• Restore or repair service-affecting issues. May dispatch, escalate, or refer requests to other departments.
• Program and provision equipment for customer installations.
• Perform installation, maintenance and repairs of central office equipment.
• Assist with projects in other departments or as assigned by your supervisor.
• Respond to both customer and employee calls related to Solarus services. Obtain pertinent information through fact-finding and consultation and evaluate and assess customer-reported issues. Work directly with customers on providing status updates and ensuring services have been restored.
• Continuously learn and adapt to new equipment, technology and platforms.

This job might be for you if you have:

• Education: An Associates degree in IT/Telephony and/or two or more years’ equivalent work experience.
• Two years of experience using Microsoft Office.
• Exceptional communication, critical thinking and problem solving skills.
• Aptitude to evaluate, test, and repair sophisticated equipment.
• A valid driver’s license.
• Live within 30 minutes of our office.
• Ability to work weekends, overtime, call-outs and scheduled night shifts.

So what are the Benefits of working at Solarus?

• 401k with generous employer matching.
• Health, vision & dental insurance available immediately.
• Paid time off.
• Discounted employee services within our service area.
• Extremely competitive wages in the telecommunications industry.

About Us:
Solarus first began providing telephone service to Central Wisconsin residents in 1896. Over the years, our steadfast commitment to deliver innovative communication solutions has driven numerous technological advancements and facilitated substantial growth. Today, we are proud to offer a comprehensive service lineup consisting of residential and business High-Speed Internet, Voice, Video, Security and Home Automation solutions.

Solarus is owned by more than 1,025 local stockholders, who are all customers. Both the company and its 100+ employees are proud to give back to area schools, organizations, and community initiatives that align with our commitment to making Central Wisconsin a great place to live, work, and do business.