Technical Support Agent:

We are actively seeking a friendly, customer-focused, technical problem solver for a full-time opportunity within our Technical Assistance Center (TAC). Our TAC employees provide our customers top-notch technical support, advice and assistance with technical, hardware and software system problems over the phone. The successful candidate will possess strong analytical and problem-solving skills, excellent interpersonal skills and the ability to thrive in high-pressure problem-solving situations.  This position is ideal for students looking to balance work and school commitments.

Shifts Hiring For: 8:00 am – 4:30 pm and 3:30 pm – 12:00 am

Required Skills:

• Troubleshoot hardware and software problems over the  telephone.  May dispatch,  escalate, or refer requests to  other departments.
• Utilize internal software to document customer interactions with detailed comments.
• Assist with customer computer repairs over the phone.
• Respond to both customer and employee calls related to Solarus services.  Obtain pertinent information through fact-finding and consultation and evaluate and assess customer-reported issues. Work directly with customers on providing status updates and ensuring services have been restored.
• Continuously learn and adapt to new equipment, technology and platforms.
• Other duties, as assigned.

Qualifications:

• High School diploma required.  Associates degree in related field preferred.
• Must be able to interact professionally with customers over the phone in a patient manner.
• Exceptional communication, critical thinking and problem solving skills.
• Demonstrated ability to prioritize and handle multiple tasks simultaneously.
• Ability to work weekends, overtime,  and scheduled holidays on a rotating schedule.

So what are the Benefits of working at Solarus?

• 401k with generous employer matching.
• Health, vision & dental insurance available immediately.
• Paid time off.
• Discounted employee services within our service area.

Recruitment will be continuous with first review of resumes starting September 30, 2020. Resumes received after September 30, 2020 may be considered in a secondary pool.

About Us

Solarus first began providing telephone service to Central Wisconsin residents in 1896. Over the years, our steadfast commitment to deliver innovative communication solutions has driven numerous technological advancements and facilitated substantial growth. Today, we are proud to offer a comprehensive service lineup consisting of residential and business High-Speed Internet, Voice, Video, Security and Home Automation solutions.

Solarus is owned by more than 1,025 local stockholders, who are all customers. Both the company and its 100+ employees are proud to give back to area schools, organizations, and community initiatives that align with our commitment to making Central Wisconsin a great place to live, work, and do business.