As our community continues to mobilize to slow the spread of COVID-19, the well-being of our customers, staff and all of our friends and neighbors has become our top priority. That being said, we recognize that our service is even more critical to the many homes, businesses, healthcare facilities and community institutions that we serve. We stand committed to keeping you connected and wanted to make you aware of the steps we’re taking to promote community health as well as your service continuity.
CUSTOMER SERVICE CHANGES
Beginning Tuesday, March 17th, we will temporarily suspend all in-person customer service activities. While all facets of our business will continue, our office will be closed to the public until further notice.
Order Service: If you wish to order service, you may do so by visiting solarus.net or contacting our customer service team at 715-421-8111 / 920-596-2535 (Manawa). We will do our best to accommodate service installations for as long as it is safe and reasonable for our team to do so. Please be advised we have implemented precautionary pre-install & service questioning to protect both our customers and our technicians.
Payments: We invite you to utilize any of our alternative payment methods:
-
- Mail payment
- Pay online with ebilling
- Pay with credit card via phone at 715-421-8111 / 920-596-2535 (M)
- Sign up for automated payments; call 715-421-8111 / 920-596-2535 (M)
- Deposit payment in the drop slot located on the front of our building
- Try using one of our remote payment locations (Quality Foods IGA -West Grand Avenue & Baker Drive; US Bank – Adams County Branch; Nekoosa-Port Edwards State Bank – Lakes Area & Market Ave Branches; Farmers and Merchants Bank – Rudolph Branch)
*We will be suspending residential and business non-pay disconnect processes and waiving standard late fees for 60 days.
Technical Support: For service related questions or support, you may contact us 24/7 at 715-421-6085 / 920-596-2550 (M), chat with us or email us.
YOUR SOLARUS INTERNET – WE’VE GOT THE SPEED YOU NEED
As a Solarus customer, your Internet usage is always unlimited and will never be constrained by data caps.
Our fiber-connected homes enjoy equal upload and download speeds – ideal for online education and work-from-home scenarios. Please contact us if you’d like to upgrade your Internet speed or discuss any changes to your account. 715-421-8111 / 920-596-2535 (M).
LIFELINE SERVICE FOR INCOME ELIGIBLE HOUSEHOLDS
The Solarus Lifeline program offers income-eligible households essential phone or Internet service at a significantly reduced price. You may qualify if yours is a low-income household, or you receive support under a number of state or federal programs. For more information or to determine eligibility, please contact us at 715-421-8111 / 920-596-2535 (M).
As a company, we are proud to serve this community and will do our best to balance your needs with the well-being of all our customers and staff. As always, we thank you for choosing Solarus. Locally Owned. Locally Invested.
Be well,
Justin Huebner, General Manager and CEO
