How/where do I pay my bill? – We recommend that you take advantage of our free ACH billing system. This system automatically pays your bill directly out of your bank account or credit card! Call our business office to apply or visit us at www.solarus.net to create an online account. You may also choose to mail your payment to us: Solarus, P.O. Box 8045, Wisconsin Rapids, WI, 54495. We also accept payments at our Manawa business office: 131 2nd St, Manawa, WI.
How do I change my credit card information? – You can change your credit card information on your Solarus account by logging in to your web account. You may also call or email us and a customer service representative will be happy to make the changes.
How do I change my billing address? – Call customer service or email us the new information and date that you would like the information changed.
What should I do if my credit card is declined? – If your credit card fails payment, you will be notified that your payment has failed and that you need to update or change your credit card information.
Will I receive a paper bill? – Yes; however, we do offer the convenience of online billing. We keep your costs low and functionality high by providing you with online billing. You can always print copies of your bill and keep them for your own records.
What if there is a problem with my credit card? – Your account will be suspended and a customer service representative will be calling to get new/updated credit card information.
Why might my first bill seem high? – Solarus bills one month in advance for service. Your first bill will include the advanced one month of service and any prorated charges for the dates that are outside your billing cycle. For example, Solarus services are installed in your home on the 15th of the month. Your first bill will include charges from the 15th to the end of the month plus one month of service for the upcoming month.