1. Ensure you are at the login screen shown below. To reach this screen, ensure you are at the following URL: http://mailhelper.solarus.net

2. Enter your E-mail Address into the field provided. For example, sample@solarus.biz.
3. Enter the Password for the e-mail address you entered in Step 3 into the Password field.
4. If you would like Windows to remember the password associated with the E-mail Address you entered so you do not have to enter the Password in the future, press the Remember Me button.
5. Press the Login button to enter MailHelper.

There are two ways to log out of MailHelper:

• Log out of MailHelper from the Log Out button at the top of the screen.
  1. Locate the Log Out button (shown below) at the top of the MailHelper screen.

2. Click the Log Out button to exit MailHelper.

• Log out of MailHelper from the Log Out button at the bottom of the screen.
  

1. Locate the Log Out button (shown below) at the bottom of the MailHelper screen.

2. Click the Log Out button to exit MailHelper.

You may view e-mails which have been quarantined by MailHelper at any time and from any computer by using the following steps.

1. Log In to MailHelper.
2. If MailHelper has any quarantined messages which have not been deleted, you will see them displayed in a list as shown below.

(click image for larger view)

If there are no quarantined messages currently in Mail

Helper, you will see the following screen.

The following steps will allow you to add or remove a sender’s e-mail address from your Approved or Blocked Senders lists.

1. Log In to MailHelper.
2. Click on one of the Preferences buttons located at the top and bottom of your MailHelper window. Please note, if there are no quarantined messages currently in your MailHelper, you will only see the Preferences button that normally appears at the top of your window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You will now find yourself in the Basic Settings (Preferences) area of MailHelper. Please note, if you currently have no e-mail addresses or domains listed in your Approved or Blocked Senders lists, you will not see a Sender list for that category until you have added an e-mail address or domain.

(click image for larger view)

From this window, you can manage both your Approved and Blocked Senders lists.

To add an e-mail address or domain to your Approved or Blocked Senders list:

1. Enter the sender’s e-mail address into the Allow/Block Addresses field. If you wish to block all e-mails from a particular domain (for example, all e-mails from hotmail.com), you may enter a wildcard (*) followed by the domain name. So to block all e-mails from hotmail.com, you would enter *@hotmail.com into the Allow/Block Addresses field.
2. Once you have entered an e-mail address or domain, select a list to add the e-mail address or domain to from the drop-down menu to the right of the Allow/Block Addresses field. When you select a list from the drop-down menu, the page will automatically refresh and you will see the address or domain you entered appear in the appropriate list below.

(click image for larger view)

1. Click on the e-mail address or domain you wish to remove from the Approved or Blocked Senders list.
2. Click the Remove From List button below the e-mail address or domain you hightlighted in Step 1. The window will refresh automatically and the e-mail address or domain you had highlighted will be gone from the list. Please note, if you remove all addresses or domains from a list, that list will disappear entirely until you add new e-mail addresses or domains to it.

If you wish to deliver a message which has been quanrantined by MailHelper to your Inbox, please use either of the following steps.

To deliver a quarantined message from the MailHelper message list window:

1. Log In to MailHelper.
2. From your main MailHelper window (shown below), place a check in the box next to the message you wish to deliver to your Inbox.

(click image for larger view)

3. Once you have selected a quarantined message (see step 2), you may deliver the message by clicking either of the Deliver buttons (shown below) at the top and bottom of your MailHelper window. When you click either button, the window will refresh and the message will appear in your Inbox shortly afterwards.

(Deliver button at top of window)

(Deliver button at bottom of window)

To deliver a quarantined message from the MailHelper message window:

1. Log In to MailHelper.
2. Click on the Subject of the quarantined message you wish to view and deliver. You will see the message window shown below.

(click image for larger view)

3. From this window, click the Deliver button (shown below) located at the top of your MailHelper message window. Your message will appear in your Inbox after a few moments.

If you wish to delete a message which has been quarantined by MailHelper, please use one of the following methods.

To delete a quarantined message from the MailHelper message list window:

1. Log In to MailHelper.
2. Place a check in the box next to the message (or messages) you wish to delete from MailHelper (see screenshot below).

(click image for larger view)

3. Once you have selected a quarantined message (or messages as shown in step 2), you may delete the message(s) by clicking either of the Delete buttons (shown below) located at the top and bottom of your MailHelper message list window. The screen will refresh and the messages you had selected will be deleted.

(Delete button at top of window)

(Delete button at bottom of window)

4. If you wish to delete all quarantined messages from MailHelper, you may simply click one of the Delete All buttons (shown below) located at the top and bottom of your message list window.

(Delete All button at top of window)

(Delete All button at bottom of window)

To delete a quarantined message from the MailHelper message window:

1. Log In to MailHelper.
2. Click on the Subject of the quarantined message you wish to view and deliver. You will see the message window shown below.

(click image for larger view)

3. Once at the message window, click the Delete button (shown below), which you will find located at the top of your message window. Your window will refresh and you will find yourself back at the main MailHelper message list window.

If you find that MailHelper is catching too many valid e-mails, or that too many spam messages are still arriving in your Inbox, you may wish to change the Spam Filter Level. Please use the following steps to change the level of your MailHelper spam filter.

1. Log In to MailHelper.
2. Click on the Preferences button at the top or bottom of the MailHelper message list window.
3. You will now be in the Basic Settings window of MailHelper. At the top of this window, you will notice a section titled Level of Spam Filtering. Changing the placement of the dot on the scale will adjust your filter to catch more or less spam (see image below). Please note, 1 is Most Aggressive while 10 is Least Aggressive. The more aggressive your filter level, the more spam it will catch, but it may also begin catching more valid e-mails as well.

(click image for larger view)

4. If you wish to turn off your spam filters entirely, you may place a dot in the Turn Off Spam Filters option (see above image).
5. If you wish to block all e-mails except for those listed in your Approved Senders List, simply place a dot in the Accept Mail From Approved Senders Only option (shown above).
6. Once you have selected your Spam Filter settings, the screen will refresh automatically and the new setting will take effect immediately.

You may wish to view the full message headers for an e-mail at some time. To view the message headers for a particular message, please follow one of the following methods.

To view full message headers from the MailHelper message window:

1. Log In to MailHelper.
2. Click on the Subject of the message you wish to view the full headers for. You will now find yourself in the MailHelper message window (shown below).

(click image for larger view)

3. Click on All Headers in the upper-right corner of the message window. The window will refresh and full message headers will then be displayed (see image below).

(click image for larger view)

4. If you wish to return to viewing Simple Headers, simply click Simple Headers in the upper-right corner of the message window (see above image) and the headers will compact to the simple 4 lines of information shown originally.

To show full message headers for all quarantined e-mails in MailHelper:

1. Log In to MailHelper.
2. Click on the either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You will now find yourself in the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of this window.

(click image for larger view)

4. The Advanced Settings window (shown below) will now appear. On this window, you may turn on or off full headers for all quarantined messages in MailHelper by selecting either Yes or No for the option labeled Show all headers by default when viewing a message.

(click image for larger view)

5. Once you have selected whether to show full headers for all quarantined messages (see step 4), click the Update Settings button found at the bottom of the Advanced Settings window (shown in the image above).

When viewing messages in the MailHelper message list window, Sender addresses are shown as a full e-mail address by default. You may control how the Sender’s e-mail address appears by following the steps shown below.

1. Log In to MailHelper.
2. Click on either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper message list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You now will see the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of the window.

(click image for larger view)

4. Once in the Advanced Settings window (shown below), you may choose to have the Sender’s e-mail address either displayed as a full e-mail address (for example, sample@solarus.biz) or as the Sender’s display name. Select either Name or E-Mail Address on the option labeled Method to display senders address.

(click image for larger view)

5. When you have selected the way in which you’d like the Sender’s e-mail address to be displayed (see step 4), click the Update Settings button to save your preferences.

You may control the number of quarantined messages displayed in the main MailHelper message list window by using either of the following methods.
To change the number of quarantined messages displayed per page from the MailHelper message list window:

1. Log In to MailHelper.
2. Once logged in, you will now be in the MailHelper message list window (shown below).

(click image for larger view)

3. In the upper-right corner of this window, you will see a drop-down menu labeled Messages Per Page. To change the number of messages shown per page, simply click the drop-down menu and select the number of messages you would like to have displayed per page. The window will automatically refresh allowing your new setting to take effect.

To change the number of quarantined messages displayed per page from the MailHelper Advanced Settings window:

1. Log In to MailHelper.
2. Click on either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper message list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You now will see the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of the window.

(click image for larger view)

4. Once in the Advanced Settings window (shown below), you may change the number of messages displayed in the MailHelper message list window by using the drop down menu labled Number of messages to display per-page.

(click image for larger view)

5. When you have selected the number of messages you wish to have displayed per page (see step 4), click the Update Settings button to save your preferences.

By default, MailHelper sorts quarantined messages by their date (newest to oldest). If you wish to change the way in which messages are sorted, please use one of the following methods.

To change the way quarantined messages are sorted from the MailHelper message list window:

1. Log In to MailHelper.
2. Once logged in, you will now be in the MailHelper message list window (shown below).

(click image for larger view)

3. From this window, you may sort quarantined messages by any of the fields found at the top of the window (Sender, Subject, Date, Size and Score). To sort messages by one of these methods, simply click on the heading you wish to sort the messages by. For example, to sort messages alphabetically by Sender’s e-mail address, click Sender at the top of the message list window. This will sort the messages alphabetically one way. If you wish to have them sorted in reverse order by Sender, simply click Sender again.

To change the way quarantined messages are sorted from the MailHelper Advanced Settings window:

1. Log In to MailHelper.
2. Click on either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper message list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You now will see the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of the window.

(click image for larger view)

4. Once in the Advanced Settings window (shown below), you may change the criteria that quarantined messages are sorted by using the drop-down menu labled List messages in the order of.

(click image for larger view)

5. When you have selected the way in which you would like your quarantined messages to be sorted, click the Update Settings button found at the bottom of the window to save your preferences.

By default, if you stay on the same screen in MailHelper without performing any actions for 10 minutes, you will need to log in to MailHelper again. To lengthen or shorten this time, please use the following steps.

1. Log In to MailHelper.
2. Click on either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper message list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You now will see the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of the window.

(click image for larger view)

4. Once in the Advanced Settings window (shown below), you may change the Timeout length by adjusting the drop-down menu labeled Inactivity time-out after how many minutes. Simply click on this drop-down menu and select the amount of minutes you wish to set MailHelper’s Timeout to.

(click image for larger view)

5. When you have selected the Timeout length (see step 4), click the Update Settings button found at the bottom of the window to save your preferences.

To aid in the identification of spam messages and how to handle them, we have installed a Self-Learning Artificial Intelligence Engine to accompany MailHelper’s. You may control several aspects of this Engine: including enabling or disabling the Engine, setting the Engine to “forget” all its learned since its protection of your e-mail, whether you wish the Engine to “learn” addresses you wish for it to ignore and lastly, if you wish the Engine to automatically delete spam messages with a “spam score” higher than your filter level.

Using the methods below will allow you to control all of these features.

How to enable/disable the Self-Learning Artificial Intelligence Engine:

1. Log In to MailHelper.
2. Click on the either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You will now find yourself in the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of this window.

(click image for larger view)

4. The Advanced Settings window (shown below) will now appear. To turn on or off the Self-Learning Artificial Intelligence Engine, choose one of these options next to Self-Learning Artificial Intelligence Engine. Please note, the Engine is turned on by default.

(click image for larger view)

5. Once you have selected either “on” or “off” (see step 4), click the Update Settings button (found at the bottom of the window) to save your preferences.

How to cause the Self-Learning Artificial Intelligence Engine to “forget” what it’s learned since beginning its protection of your e-mail:

1. Log In to MailHelper.
2. Click on the either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You will now find yourself in the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of this window.

(click image for larger view)

4. The Advanced Settings window (shown below) will now appear. To cause the Engine to “forget”, simply click the forget option next to Self-learning artificial intelligence engine.

(click image for larger view)

5. Once you have chosen to have the Engine forget what it’s learned (see step 4), you will receive a confirmation window. Where previously you selected forget in step 4, you will now see the words cancel forget. You have one hour from the time you chose to have the Engine forget what it’s learned to cancel your choice by simply choosing cancel forget.

How to stop the Self-Learning Artificial Intelligence Engine from learning e-mail addresses you wish delivered/allowed:

1. Log In to MailHelper.
2. Click on the either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You will now find yourself in the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of this window.

(click image for larger view)

4. The Advanced Settings window (shown below) will now appear. Choose either Yes or No next to the option Learn genuine mail when delivering/allowing messages to either allow or disallow the Self-Learning Artificial Intelligence Engine from learning e-mail addresses from quarantined messages you deliver/allow from MailHelper.

(click image for larger view)

5. When you have selected either “Yes” or “No” (see step 4), click the Update Settings button found at the bottom of the window to save your preferences.

How to configure the Self-Learning Artificial Intelligence Engine to automatically delete spam messages with a “spam score” higher than your filter level:

1. Log In to MailHelper.
2. Click on the either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You will now find yourself in the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of this window.

(click image for larger view)

4. The Advanced Settings window (shown below) will now appear. To set the Self-Learning Artificial Intelligence Engine to delete messages with a “spam score” higher than your current filter level, simply click on the drop-down menu next to the option Delete messages with a spam score over your filter level by. For example if your filter level is currently set to “3” (the default for MailHelper), and you wished any e-mails caught with a spam score of “8” (5 greater than your current filter level), you would select 5. Then any e-mails MailHelper caught with a spam score of 8 or greater would automatically be deleted and not appear in MailHelper at all. Please note, by default this option is Off (disabled) because some valid e-mails may end up caught in MailHelper and may have a rather high spam score simply because of the server they were sent from, subject of the e-mail, or content of the e-mail. If you set the engine to begin deleting e-mails and a valid e-mail is deleted because of it, there is no way to retrieve the deleted message.

(click image for larger view)

5. When you have selected score you wish the Self-Learning Artificial Intelligence Engine to automatically delete e-mails by, click the Update Settings button at the bottom of the window to save your preferences.

When you perform certain actions in MailHelper, you will see a pop-up confirmation message appear. If you wish to disable these pop-up messages, please use the following steps.

1. Log In to MailHelper.
2. Click on either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper message list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You now will see the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of the window.

(click image for larger view)

4. Once in the Advanced Settings window (shown below), you may choose either Yes or No next to the option Disable confirmation pop-up boxes. Please note, choosing “Yes” will disable pop-up confirmation messages, while “No” will enable them.

(click image for larger view)

5. When you have selected if you wish pop-up confirmation messages to be displayed, click the Update Settings button at the bottom of the window to save your preferences.

By default, MailHelper will notify you weekly of any spam messages which have been quarantined by sending an e-mail to your Inbox. You may control how often you receive these notifications by using the following steps.

1. Log In to MailHelper.
2. Click on either of the Preferences buttons (shown below) located at the top and bottom of the MailHelper message list window.

(Preferences button at top of window)

(Preferences button at bottom of window)

3. You now will see the Basic Settings window (shown below). Click on the Advanced Settings link in the upper-right corner of the window.

(click image for larger view)

4. Once in the Advanced Settings window (shown below), you may choose how often you wish to receive spam notifications by choosing the frequency from the drop down menu next to the option labeled Notify me when I have new spam. Please note, if you wish to never receive these notifications, choose Disable Notifications from the drop-down menu.

(click image for larger view)

5. When you have selected how you wish MailHelper to handle new spam notifications, click the Update Settings button found at the bottom of the screen to save your preferences.

If you see the following screen while you are attempting to log into MailHelper, you have either mistyped your password or you do not actually have an account on the server.

MailHelper does not scan e-mails for viruses. This is completed by a scan performed before a message even reaches MailHelper to be scanned for spam. An e-mail containing a virus would not even reach MailHelper if it was infected with a virus and caught by our viral detection process.

While this is technically possible, it is very unlikely as any e-mails containing viruses are automatically deleted before even reaching MailHelper to avoid the risk of possible infection from interaction with e-mails containing viruses.

MailHelper is a mail filter which attempts to identify spam using a variety of mechanisms including text analysis, artificial intelligence filtering, DNS block-lists and collaborative filtering databases.

As explained above, MailHelper does not scan e-mails for viruses due to that being handled by a seperate scanning process which occurs before a message even reaches MailHelper.

If valid e-mails are being caught by MailHelper, you may allow these in one of three ways. You may deliver the message to your Inbox, add the sender’s e-mail address (or domain) to your Approved Senders List, or lower your MailHelper spam filter level until these e-mails no longer are caught and quarantined.

If you continue having problems with certain e-mails being caught in MailHelper, please contact our Technical Assistance Center at 1-888-676-8638.

If you find that MailHelper is not catching all spam coming to your Inbox, you may help catch these e-mails in the future in several ways. You may add the sender’s e-mail address (or domain) to your Blocked Senders List, raise your spam filter level, or (if accessing your e-mail through Webmail) add the e-mail to your Spam folder.

If you continue receiving spam messages in your Inbox, please contact our Technical Assistance Center at 1-888-676-8638.

These steps are outlined in the Using MailHelper section of this help file.

If you have additional questions regarding delivering quarantined messages not covered in the steps outlined, please contact our Technical Assistance Center at 1-888-676-8638.

The steps for deleting quarantined messages in MailHelper are found in the Using MailHelper section of this help file.

If you have other questions or problems with deleting quarantined messages in MailHelper, please contact our Technical Assistance Center at 1-888-676-8638.

Instructions for adjusting the spam filter level in MailHelper can be found in the Using MailHelper section of this help file.

If you have other questions regarding MailHelper’s spam filter not answered by this F.A.Q., please contact our Technical Assistance Center at 1-888-676-8638.

You may change the way in which message headers are shown on a quarantined e-mail by using the Headers toggle link in the upper-right corner of the quarantined message window, or by adjusting the Headers option in the MailHelper Preferences window.

If you have additional questions regardign message headers, please contact our Technical Assistance Center at 1-888-676-8638.

Several ways for changing the sender’s e-mail address format may be found in the MailHelper Advanced Settings area of this help file.

If you have other questions regarding a sender’s e-mail address, please contact our Technical Assistance Center at 1-888-676-8638.

This is covered in the MailHelper Advanced Settings area of this help file.

If you are asked to log in again suddenly after reading a quarantined e-mail or remaining on a screen in MailHelper for a period of time, it means your session has timed out and you will have to log in again. The length of time a session can be inactive before timing out is set to 10 minutes by default. However, you may increase (or decrease) this time by following the steps outlined in the Advanced Settings section.

The Self-Learning Artificial Intelligence Engine is integrated into MailHelper, learning through various conditions such as an e-mail’s spam score, approval of messages quarantined in MailHelper, and blocking of messages that arrive in your Inbox and are moved to your Spam folder through Webmail.

Though the Self-Learning Artificial Intelligence Engine will work without manually teaching or training it, the Engine is most effective when “taught” what to consider genuine e-mail vs. spam. For more information on teaching the Self-Learning Artificial Intelligence Engine, please see that area of this F.A.Q. in the mailhelper Advanced Settings.

The steps to enable/disable the Self-Learning Artificial Intelligence Engine are found in the MailHelper Advanced Settings area of this help file.

Yes. By default, whenever you approve the sender of a message in MailHelper, or when you deliver a message in MailHelper to your Inbox, the traits of that message are then learned as genuine e-mail and will be used by the Artificial Intelligence Engine when it encounters an e-mail with similar traits in the future to decide if the message is spam or not. If you move messages into the Spam folder found in Webmail, the traits of that message are learned as spam. Lastly, based on an e-mail’s spam score, the Self-Learning Artificial Intelligence Engine will learn certain e-mail’s traits as spam or genuine e-mail.

If you have additional questions not covered in the steps outlined, please contact our Technical Assistance Center at 1-888-676-8638.

A spam score is a value given to an e-mail based upon the e-mail’s traits (such as subject, body of message and the sender’s address). MailHelper’s Self-Learning Artificial Intelligence Engine gives these values to each e-mail that is sent to your e-mail address. Based on that value, the Self-Learning Artificial Intelligence Engine then determines if the message is spam or not. For example, if a message has a spam score of 12 or greater, it is considered spam. A message with a score of 0.1 or lower is considered genuine e-mail and not blocked.

The instructions for enabling or disabling pop-up confirmation messages in MailHelper can be found in the MailHelper Advanced Settings area of this help file.

Directions for enabling and disabling spam notifications to your Inbox are found in the MailHelper Advanced Settings area of this help file.