Grow your reach, expand your service lineup, streamline operations or increase revenues. Whatever your goals may be, we understand how challenging it can be to prioritize them while balancing the nuances of your day-to-day operations.
As we tackle these issues ourselves, we’re happy to share our experiences and offer our solutions to the benefit of others in the industry we love.
Over the past century, Solarus has grown to be the largest independent telco in the state of WI and we’re proud to be recognized as a leader in the industry. We’ve been partnering in the wholesale arena for over a decade and build each of our partnerships from a foundation of communication, accountability and unwavering customer service. Your success becomes our success and you can trust we’ll be with you every step of the way.
In today’s complex environment, does your Customer Service team have the technical expertise to effectively diagnose and resolve your customers’ issues? Build trust, retain customers and reduce costly truck rolls when you contract your technical assistance to the dedicated experts at the Solarus Technical Assistance Center (TAC). Our experienced agents are trained to handle a diverse range of telecommunication issues and are versed in a variety of billing software, access platforms, and customer premise equipment. We offer fully scalable solutions ranging from after-hours call management to comprehensive support of your service lineup. Request Information.
It doesn’t matter where you need to go, we can help you get there. We can facilitate connectivity through our established partnerships with the majority of our regional providers (AT&T, TDS, Frontier, WIN, and NSight to name a few). Our experienced data engineers will analyze your traffic routes and recommend the best solution to meet your needs. We offer traditional TDM circuits (DS1, DS3, etc.) as well as ethernet fiber services. Request Information.
Wholesale IP Long-Distance can be a viable solution for an independent Telco looking to either get into or stay competitive in the long-distance market. We’ll work with you to understand your objectives and tailor a cost-effective solution to help you boost profit margins, win back customers and grow your business. Our extensive experience operating in the wholesale sector ensures best-practice methodology with additional benefits like seamless implementation and fraud monitoring to protect both you and your customers from unexpected charges. Request Information.
In recent years, two stark realities have landed independent Telcos across the country in a serious bind. Not only has the amount you can charge for long distance service decreased substantially but more and more players seem to be entering … Continue reading
Now, more than ever, customers expect a lot from your business, and you cannot afford to offer anything less than a stellar customer experience. It’s no secret that exceptional customer service and technical support are a critical combination that provides … Continue reading
